If any of our existing customers are wondering if we have vanished in thin air, please be rest assured that we are well & alive (you can contact us at our email id :- [email protected] or skype/gtalk : harmonyinfotech ) . But the same cannot be said about our fiverr account. It has temporarily been blocked because fiverr believes our account has been hacked as per their support mail which I have listed below.
Thank you for your inquiry. For the security of the account, the account is now blocked. To reinstate the account, please forward the following:
1. a scanned copy of your passport – the name must be the same as it appears on your PayPal account that was used for the Fiverr transactions;
2. a test deposit from PayPal to Fiverr, for the minimum amount allowed by PayPal (such as $0.01, etc.) – this amount would be NON-REFUNDABLE as it is costly for us to process this authentication;
3. your PayPal account I.D./email – the same I.D. as was used for your FIRST Fiverr transaction.
We ask for your understanding in going through this process as we take the security of the account seriously.
Now I wonder if fiverr is being run by a bunch of kids because if they believe our account has been hacked then they can just block the payment withdrawal system because a hacker will most probably will only be looking for some money and I don’t believe they will be willing to do the great header design work which we have been doing for quite some time now. They have asked to send a scanned copy of passport. Cannot they see the fiverr account is in name of a company (Harmony Infotech) and companies don’t have passports. On top of it they have asked us to do a test deposit from paypal to fiverr. If you want us to do the deposit can you please let us know your paypal address at least.
So till their dumb support figures out a proper way to resolve this issue please contact us directly ([email protected]) and we will do the needful asap.